It is very easy to forget that business is all about relationships but we cannot neglect the fact that it is a very crucial part of business success. Relationships that we have around us- be with the clients, customers, vendors, former customers, and more.
Below are some strategies of how to protect that relationship:
Lookat the reason behind your business apology and who else has been affected by the situation.
Determinethe most appropriate way to apologize and when to be
Ask and answerthe following four basic questions:
What are you apologizing for?
Who are you apologizing to?
How do you apologize?
When should you apologize?